Customer Information

Customer Information

It is our intention to make the site and service as easy to use as possible. To assist with this we have tried to address a number of commonly asked questions. If your question is not answered here, please get in contact with us.

What is the Money back guarantee?

We offer a 100% money back guarantee on all products. If a product is faulty or not as described, we will provide you with your money back. Stock items (that is, items that were not ordered in especially for the customer) can be returned within 14 Days of receiving an order, in saleable condition. See Terms & Conditions for more.

Model numbers are critical to identifying the part you require

To allow us to assist you best, we require your appliances actual model number. These are not always easy to find, however without a model number we are not able to accurately determine the part you require. If you are not able to locate your appliances model number we suggest you view the products listed online and determine the one that is like the one you have. Then check the dimensions and specifications. Sometimes we can indentify parts with the supplier by way of a picture of the appliance and the part. To ask us please fill out our product enquiry form.

Can I return my order?

In short, it depends. You can read about our return policy, Terms and Conditions and Money Back Guarentee here.

How much will postage and handling cost?

We currently offer a fixed-rate $10 delivery charge for all orders within Australia.  

Is my product covered until it arrives to my door?

Unfortunately we have no control of the actual delivery process once it leaves our warehouse. We use only reputable suppliers which makes for a more efficient service. These include a combination of Australia Post and Couriers. Couriers and Australia Post may offer a cover per delivery. For more information contact the carrier of your shipment.

How fast will my product be sent?

See our Shipping Information page for the full information. Generally, Products are sent almost every business day, therefore all products are typically sent within 24 hours of order and payment. Unfortunately we are not able to control the time it takes from our store to your home. Despite our best efforts sometimes delays may occur. If you have a time sensitive order you can check with us any time before or after placing your order to get a more accurate ETA quote.

I am not an electrician so can I fit electrical products?

In Australia and New Zealand, electrical components are recommended to be replaced by qualified persons only.

Are your parts genuine or after market?

We are a distributor for a range of genuine parts for the leading brands such as Electrolux, Westinghouse, LG, Fisher and Paykel, Whirlpool and many others. If a part is not genuine it is usually noted as being so, all aftermarket parts are from quality suppliers. In the appliance spare parts world the line between genuine and after market can be quite thin, so we make sure every product meets our exacting quality standards.

What happens if the product does not fit?

Parts that have been ordered in specifically for a customer, cannot be returned or refunded.

For reasons of safety we cannot accept change of mind refunds/exchanges for items of an electrical nature, whether or not the item has been installed. 

For stock items not of an electrical nature, we will gladly accept change of mind exchanges up to 14 days from date of purchase. Conditions are per the Money Back Guarentee, see the Terms & Conditions for more details.

Do you replace a product if it is faulty?

All products sold are covered by our warranty. If a product is found to be faulty when it is received it is important to contact Mr Appliance immediately and advise of the situation. At that stage Mr Appliance will advise if the product will be replaced and if the damaged one is to be returned.

Can pick the part up from your store?

We no longer have counter sales for our parts, we only distribute parts via the nominated delivery processes. This helps us to keep prices low.

When do you respond to emails?

Our team always aims to respond to emails as soon as possible for your convenience. We respond to emails every weekday, between 8am and 5pm. Typically we can respond within a day. Depending on the type of enquiry it may take longer as we follow up the required information to answer your questions. Please be patient as we will get to all emails in order of send time.

How is my product sent?

We use a combination of delivery methods, primarily sending via Australia post. We do not currently support an express delivery service except under extenuating circumstances. We aim to send all deliveries out as fast as possible.

Do I receive a tracking number?

When orders are dispatched you will receive a series of automated tracking emails. These emails will contain full tracking information and keep you up to date with the progress of your shipment. Make sure to check your emails and spam folder.